Shipping Policy
Important Information:
- Order cut-off time: 14:00
- Preparation time: 1 to 2 business days (Monday to Friday)
- Delivery time: between 4 and 6 business days (Monday to Friday)
- Free shipping available for all orders within Spain, Poland, and the United Kingdom
Shipping Process
After placing your order, you will receive a confirmation email indicating that we have started processing it.
Processing usually takes between 1 and 2 business days (Monday to Friday). Once shipped, we will send you another email with the tracking information. Shipping usually takes between 4 and 6 business days (Monday to Friday). We offer free shipping for all orders within Spain, Poland, and the United Kingdom.
Delays
Orders are usually delivered within the estimated timeframe. However, if your order has not arrived within the maximum expected time, please note that delays may occur due to seasonal peaks, holidays, weather conditions, or other unforeseen circumstances. We ask that you wait an additional 3 business days (Monday to Friday) before contacting our customer service. If after that time your order still has not arrived, please write to us at info@garciamoda.es and we will investigate.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at info@garciamoda.es. We will do our best to accommodate your request, but we cannot guarantee cancellation if the order is already being prepared.
If your order has already been shipped, cancellation will not be possible. However, you may return the item once received by following our returns procedure.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, we apologize for the inconvenience. Please take clear photos of the item, showing any visible damage or incorrect details, and send us an email at info@garciamoda.es including your order number and the images. Once we verify the issue, we will offer you a solution, either a replacement or a refund.
We take these cases seriously and will work to resolve them as quickly as possible.
If you have any questions or concerns, we will be happy to assist you. Just let us know using the contact information below.
Contact us! We will be happy to help you.
Business Information:
Garcia Moda is managed by Fastshopping, a company registered in the Netherlands.
Company number: 94701431
VAT number: NL005103504B74
DUNS number: 965621417
Address:
Kroonwerk 32
3862 NB Nijkerk
Netherlands
Email: info@garciamoda.es
Phone: +3197010266296
Customer service hours:
Monday to Friday: 09:00 to 17:00